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Patient Statement and Billing
Reunion Rehabilitation Hospital Jacksonville will send you a bill after discharge from our hospital.
You can pay your bill online:
If you have any questions about the billing statement only, please contact us at 888.424.2455.
Other bill process questions, please call us at 904.787.8150
Pricing and Chargemaster Information
In compliance with Florida state law, Section 395.301, F.S., Reunion Rehabilitation Hospital Jacksonville provides transparency in our pricing for our services, which are service bundles with non-personalized estimates of charges, and we provide the process for patient billing to all of our patients.
Patients and prospective patients have the right to request a personalized estimate from the hospital.
See the links below to the Florida Health Finder and Florida Health Price Finder. Actual charges for our services may vary based on your medical needs when our services are provided to you and will be determined based on the services actually provided.
Florida Health Finder
The Florida Agency for Health Care Administration website contains health-related data and hospital quality metrics, including readmissions data, mortality rates, complication rates, infection rates, patient experience, and other patient safety data. Click here to visit the floridahealthfinder.gov.
Florida Health Price Finder
The Florida Agency for Health Care Administration provides information on payments made to facilities for defined service bundles. To view average payments for over 200 service bundles in Florida, click here to visit the pricing.floridahealthfinder.gov
To improve price transparency, all U.S. hospitals and health systems are required to provide lists of standard hospital charges which is also called a chargemaster that has all of our charges for our services to facilitate comparison of prices. However, here are a few considerations to keep in mind as you view the list of standard charges.
Please note that physician services are not included and are billed separately by each individual physician and paid separately by the respective insurance plan. The information provided here does not include any physician services.
Occasionally other services may be required and services may be billed by a different provider. Examples of these additional services may include but are not limited to:
- Special equipment
- High cost pharmacy items
- Dialysis treatments
- High cost diagnostic services such as a CT Scan or MRI
- These charges aren’t typically the price that patients pay. The chargemaster lists the amount set for each service before insurance contract benefit plan discounts, so the price patients pay tends to be less than the standard charge.
- Hospital charges are different from patient to patient for the same service depending upon the level and frequency of treatment.
- Patients who are eligible for financial assistance may receive additional discounts.
- Items included in a charge may vary across our hospitals.
- Our various hospital charges are separate from the high-quality care and service we provide.
Please contact a billing representative at 888.424.2455 if you have any questions about our charges or if you would like to request an estimated quote.
Contract Physicians
Reunion Rehabilitation Hospital Jacksonville contracts with specialized physicians to provide physical and medical rehabilitation services within the hospital. These physicians bill separately for their services. These physicians may participate with different health insurance companies or health maintenance organizations (HMOs) than Reunion Rehabilitation Hospital Jacksonville does. Please contact these specific physicians who will provide services to you to determine which health insurers and HMOs the physician participates in as a network provider or preferred provider.
Reunion Rehabilitation Hospital Jacksonville may add physicians or the physicians may present under a different name from the list below. Please call us directly at 904-787-8150 and ask to speak with the team, so that we can assist you with the most current and accurate information.
You may request from Reunion Rehabilitation Hospital Jacksonville and any of the physicians who care for you a personalized estimate of reasonably anticipated charges for the treatment of your specific condition.
Contract Health Plans
Reunion Rehabilitation Hospital Jacksonville contracts with several health plans listed below and we will continue to update this list. Please note that some plans may be listed with a different name than a patient’s insurance ID card. We encourage our patients to contact their health plan directly for information regarding updates to their insurance plans and patient cost responsibilities.
Please call us at 904-787-8150 to speak with us regarding additional questions after speaking with your insurance plan so that we can assist you with the most current and accurate information as well.
Please note that not all physicians participate with the exact health insurance company or HMO as our hospital. The list below is only for Reunion Rehabilitation Hospital Jacksonville. You should contact the physician who will provide services to you to determine which health insurance plans and HMOs the physician participates in and if the physician is considered as ’in network’ provider or preferred provider or ‘out of network.’
Stay tuned for a list of health plans
It’s simple to search for the most common medical services. The shoppable list includes gross charges, discounted cash prices, and insurance specific negotiated charges.
PLEASE NOTE: The shoppable list below show charges before contract negotiations with individual insurance providers. The list may be useful for comparing pricing with other hospitals, but the list does NOT indicate actual costs to patients. Charges based on diagnosis are a non-personalized estimate of costs for anticipated services, however, actual costs will be determined based on the services actually provided. If “NA” is listed or the section is blank under the plan you are researching, you will need to scroll down the column to find the relevant pricing category for that particular plan. If you do not see a specific plan listed, our hospital may not have a contract with that particular plan. If you have any questions, please call us at 904-787-8150 to speak with us.
The Centers for Medicare and Medicaid Services (CMS) published a listing of 70 Shoppable Services listed with their primary billing code(s) which are required for hospitals to display their negotiated charges by each managed care plan. If a particular service is not offered by our hospital, an “NA” will be displayed. The required services are included below in the Shoppable Services file.
Jacksonville Shoppable Services
Financial Assistance, Billing and Collections
For those who do not have the funds to pay the rehabilitation hospital bill, financial assistance may be available. Please review our financial assistance policy for information regarding financial assistance, billing, charity care, and collections. Please complete the following application for consideration.
If you do not have health insurance, we provide financial assistance for medically necessary care as a discount from our normal charges if your household income does not exceed four times the Federal Poverty Guidelines and you are a US Citizen. All applicants will be screened for Medicaid coverage and must cooperate with the Medicaid representatives to be considered for financial assistance. If you are eligible for financial assistance under our Policy, you will receive free or discounted assistance according to the following income criteria:
• If your annual household income is up to 200% of the Federal Poverty Guidelines, you may qualify for free care.
• If your annual household income is between 201% and 400% of the Federal Poverty Guidelines, you may receive care discounted to the amount we generally bill insured patients for such services.
Even if you have insurance, as long as you meet our income criteria, you may be eligible for financial assistance if: your insurance does not provide coverage for the medically necessary services you are seeking or you have exhausted your lifetime maximum insurance benefits. Financial Assistance cannot be used to cover deductibles or coinsurance for your insurance plan.
Additional Ways to Qualify
If you do not meet the income criteria above, you may be considered on a case-by-case basis for financial assistance under the following circumstances:
• Catastrophic Balance: If you will have a balance due to Reunion Rehabilitation Hospital Jacksonville of greater than 25% of your annual household income, you may be considered for financial assistance.
• Special Medical Circumstances: If you are seeking treatment that can only be provided by Reunion Rehabilitation Hospital Jacksonville or you would benefit from continued medical services from Reunion Rehabilitation Hospital Jacksonville for continuity of care, you may be considered on a case-by-case basis for financial assistance for that specific treatment.
Charges Will Not Exceed Amounts Generally Billed
If you receive financial assistance under our Policy, you will not be charged more for medically necessary care than the amount we generally bill patients having commercial insurance or Medicare coverage.
Financial Assistance Application Form and Process:
To review your eligibility for financial assistance, please complete and send the following information:
- a completed financial assessment form
- a copy of last year's tax return or your most recent bank statement
- a copy of your most recent pay stub or unemployment check
- proof of any state or federal assistance such as food
These items are necessary to document your financial conditions and for us to process your request for assistance.
Please return the requested items as soon as possible. You may call 904-787-8150 if you have any questions. Thank you for choosing Reunion Rehabilitation Hospital Jacksonville for your rehabilitation services. You will be contacted if any additional information is needed and also to inform you of the decision made on the above referenced balance.
Mailing Address: Rehabilitation Hospital Jacksonville, 12645 Salina Drive Jacksonville, FL 32246
How to Obtain Copies of Our Policy and Application
You may obtain a free copy of our Policy and the Financial Assistance application form:
- On the Reunion Rehabilitation Hospital Jacksonville website
Reunion Jax Financial Assistance Application Form - In our Admission Office.
- By mailing a request to: Rehabilitation Hospital Jacksonville, 12645 Salina Drive Jacksonville, FL 32246
How to Apply and Obtain Assistance
Application for Financial Assistance must be completed and approved prior to admission. Our team can assist and advise you in the completion process.
Any Financial Assistance Application whether completed in person, online, delivered or mailed in, will be forwarded to the Financial Services team for evaluation and processing.
If you need any help in applying, please contact us in our Admissions Office at 904-787-8150
Patient Billing and Collections:
Reunion Rehabilitation Hospital Jacksonville strives to work with every patient that does not qualify for financial assistance, to resolve unpaid balances.
1. Mail at least 4 statements to the patient/responsible party to the address on file.
2. Attempt to contact the patient/responsible party by phone.
Private Pay: PLEASE NOTE that this excludes the preadmission prompt pay requirement for private pay patients. For any patients needing to privately pay for services, payment is due prior to services being rendered or make a deposit with a Payment Agreement. For additional information related to privately paying for services please contact the business office at
Please contact us at 904-787-8150 if you have any questions about our charges or if you would like to request an estimated quote.
Reunion Rehabilitation Hospital Jacksonville is dedicated to making our pricing publicly available so that you can make more informed decisions about your healthcare costs.
We provide a variety of resources to help you better understand the costs of your medical care and assist you in planning for your healthcare costs.