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Patient Statement and Billing
Reunion Rehabilitation Hospital will send you a bill after discharge from our hospital. You can pay your bill online:
If you have any questions about the billing statement and payment please contact us at 888-424-2455.
Pricing Transparency
To improve price transparency, all U.S. hospitals are required to provide information about the rates negotiated with insurance companies for all services and items offered by a hospital. Each hospital is required to make this information available in two ways: 1) as a comprehensive machine-readable file with all items and services; and 2) a display of shoppable services in a consumer-friendly format.
Standard Charges
For purposes of complying with the Hospital Price Transparency Final Rule, the Standard Charges file includes:
- Gross charge- the charge for an individual item or service that is reflected on a hospital’s chargemaster, absent any discounts
- Discounted cash price- the charge that applies to an individual who pays cash, or cash equivalent, for a hospital service
- Payer-specific negotiated charge- the charge that a hospital has negotiated with a third party payer for an item or service
- De-identified minimum negotiated charge- the lowest charge that a hospital has negotiated with all third party payers
- De-identified maximum negotiated charge- the highest charge that a hospital has negotiated with all third-party payers
The Standard Charges pricing list below reflects data in the hospital’s chargemaster. Actual charges will vary based on medical need at the time services are rendered. Fees for physician services are not reflected in our standard charges pricing list and will be billed separately by your physician.
Managed care payers/plans pay inpatient rehabilitation hospitals based on an overall rehabilitation service category, also referred to as a “service package” by Medicare. A typical inpatient rehabilitation service category will include: room and board, all related therapy services, routine supplies, routine medications, and all nursing services.
Other services may be required and may be paid in addition to the services listed above. These services may be billed by a different provider than the hospital and sent to you on a separate bill. Examples of these additional services may include but are not limited to special equipment, high cost pharmacy items, dialysis treatments, and high cost diagnostic services such as a CT scan or MRI.
Shoppable Services
Medicare defines shoppable services as a service that can be scheduled by a health care consumer in advance on a non-urgent basis. Medicare has identified 70 shoppable services that all hospitals must include and Medicare has asked hospitals to each choose at least 230 additional shoppable services that they perform most frequently. If a particular service is not offered by our Hospital, an “NA” will be displayed. We have listed the most common services or service packages we provide with the corresponding negotiated charges paid by the managed care plans in the shoppable Services file.
Jacksonville Shoppable Services
Financial Assistance, Billing and Collections
For those who do not have the funds to pay the rehabilitation hospital bill, financial assistance may be available. Please review our financial assistance policy for information regarding financial assistance, billing, charity care, and collections. Please complete the following application for consideration.
If you do not have health insurance, we provide financial assistance for medically necessary care as a discount from our normal charges if your household income does not exceed four times the Federal Poverty Guidelines and you are a US Citizen. All applicants will be screened for Medicaid coverage and must cooperate with the Medicaid representatives to be considered for financial assistance. If you are eligible for financial assistance under our Policy, you will receive free or discounted assistance according to the following income criteria:
• If your annual household income is up to 200% of the Federal Poverty Guidelines, you may qualify for free care.
• If your annual household income is between 201% and 400% of the Federal Poverty Guidelines, you may receive care discounted to the amount we generally bill insured patients for such services.
Even if you have insurance, as long as you meet our income criteria, you may be eligible for financial assistance if: your insurance does not provide coverage for the medically necessary services you are seeking or you have exhausted your lifetime maximum insurance benefits. Financial Assistance cannot be used to cover deductibles or coinsurance for your insurance plan.
Additional Ways to Qualify
If you do not meet the income criteria above, you may be considered on a case-by-case basis for financial assistance under the following circumstances:
• Catastrophic Balance: If you will have a balance due to Reunion Rehabilitation Hospital Jacksonville of greater than 25% of your annual household income, you may be considered for financial assistance.
• Special Medical Circumstances: If you are seeking treatment that can only be provided by Reunion Rehabilitation Hospital Jacksonville or you would benefit from continued medical services from Reunion Rehabilitation Hospital Jacksonville for continuity of care, you may be considered on a case-by-case basis for financial assistance for that specific treatment.
Charges Will Not Exceed Amounts Generally Billed
If you receive financial assistance under our Policy, you will not be charged more for medically necessary care than the amount we generally bill patients having commercial insurance or Medicare coverage.
Financial Assistance Application Form and Process:
To review your eligibility for financial assistance, please complete and send the following information:
- a completed financial assessment form
- a copy of last year's tax return or your most recent bank statement
- a copy of your most recent pay stub or unemployment check
- proof of any state or federal assistance such as food
These items are necessary to document your financial conditions and for us to process your request for assistance.
Please return the requested items as soon as possible. You may call 904-787-8150 if you have any questions. Thank you for choosing Reunion Rehabilitation Hospital Jacksonville for your rehabilitation services. You will be contacted if any additional information is needed and also to inform you of the decision made on the above referenced balance.
Mailing Address: Rehabilitation Hospital Jacksonville, 12645 Salina Drive Jacksonville, FL 32246
How to Obtain Copies of Our Policy and Application
You may obtain a free copy of our Policy and the Financial Assistance application form:
- On the Reunion Rehabilitation Hospital Jacksonville website
Reunion Jax Financial Assistance Application Form - In our Admission Office.
- By mailing a request to: Rehabilitation Hospital Jacksonville, 12645 Salina Drive Jacksonville, FL 32246
How to Apply and Obtain Assistance
Application for Financial Assistance must be completed and approved prior to admission. Our team can assist and advise you in the completion process.
Any Financial Assistance Application whether completed in person, online, delivered or mailed in, will be forwarded to the Financial Services team for evaluation and processing.
If you need any help in applying, please contact us in our Admissions Office at 904-787-8150
Patient Billing and Collections:
Reunion Rehabilitation Hospital Jacksonville strives to work with every patient that does not qualify for financial assistance, to resolve unpaid balances.
1. Mail at least 4 statements to the patient/responsible party to the address on file.
2. Attempt to contact the patient/responsible party by phone.
Private Pay: PLEASE NOTE that this excludes the preadmission prompt pay requirement for private pay patients. For any patients needing to privately pay for services, payment is due prior to services being rendered or make a deposit with a Payment Agreement. For additional information related to privately paying for services please contact the business office at
Please contact us at 904-787-8150 if you have any questions about our charges or if you would like to request an estimated quote.
Reunion Rehabilitation Hospital Jacksonville is dedicated to making our pricing publicly available so that you can make more informed decisions about your healthcare costs.
We provide a variety of resources to help you better understand the costs of your medical care and assist you in planning for your healthcare costs.